FAQs
Find quick answers to our most common questions below. If you cannot find what you need, please get in touch using the contact details at the bottom of this page and we will be glad to help.
Orders & Purchases
Can I buy directly from Australian Teaching Aids?
Can I buy directly from Australian Teaching Aids?
ATA products are sold through our network of trusted retailers across Australia and New Zealand. If you are shopping for your classroom or home, find your nearest stockist on our Find a Retailer page. If you are a retailer or education supplier, you can order with us directly by opening a trade account.
How do I become a stockist?
How do I become a stockist?
We would love to work with you. Open a trade account to order the full ATA range at wholesale prices. Visit our Become a Stockist page or contact us to get started.
What is the minimum order?
What is the minimum order?
The minimum order value is $50 (ex GST). Orders under $50 incur a $20 small order surcharge.
Delivery
What are the delivery costs?
What are the delivery costs?
Orders under $300 (ex GST): $12.90 flat-rate delivery. Orders $300 (ex GST) and over: free delivery within Australia.
How long will my order take?
How long will my order take?
Once your order has been shipped, standard delivery usually takes 3 to 6 business days to metropolitan areas and 5 to 10 business days to regional and remote areas. Some deliveries may take longer depending on the destination.
Do you deliver internationally?
Do you deliver internationally?
Yes, we deliver to over 40 countries. International orders cannot be placed through the website checkout. Please contact us first for a quote and we will arrange your order. Any customs duties or foreign taxes are the customer's responsibility.
Returns
What is your returns policy?
What is your returns policy?
If goods arrive damaged, faulty or incorrectly supplied, please contact us in writing within 14 days of delivery with your order number and details, and request a Return Advice before sending anything back. Return freight is at our cost when the error is ours. For any other return, please get in touch and we will work through it with you. Nothing in this policy limits your rights under the Australian Consumer Law. See our Terms & Conditions of Trade for full details.
Contact Us
How do I get in touch?
How do I get in touch?
Call us on (08) 9446 1771 (international +61 8 9446 1771), email info@australianteachingaids.com.au, or write to us at PO Box 1146, Osborne Park WA 6916. You can also use our online enquiry form. We are here to help.