Customer Service

ATA takes customer service seriously. If you have any problems with this web site, your order, or the service provided then please contact us and we will rectify it.  We want you to be a very satisfied customer.

Please read on to understand our customer service policies and initiatives...

 

  1. How to Order
  2. Payment Methods
  3. Delivery Charges and Time Frames.
  4. Security Measures
  5. Returns Policy
  6. Product and Service Guarantees
  7. Privacy Information
  8. Copyright
  9. How we can be Contacted?

How to Order

To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.  If a product can be purchased, an `Add to Cart` or `Purchase Button` will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on a `Checkout` link or button to finalise your purchase.

Payment Methods Accepted

You have several options on how you can pay for your purchase.  They include...


Credit Card
:
We accept only Visa Card and Master Card.  We accept these details via our SECURE order page.


Direct Deposit
:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.


Account
:
Payment by Account will only be available to Trade customers and some schools. Approval for this will be given by ATA.

If you would like to establish an account please contact ATA.

Account customers will be asked for their account number or to enter their businesses name. 

 

Irrespective of whichever payment method is used, goods will only be shipped once payment has been received and confirmed.

Delivery Charges and Time Frames

Delivery Charges
Delivery charges are based on the Invoice value of your purchase. 

Delivery charges are calculated and shown at the checkout stage of your purchase.  You can also now use the freight estimator on the view cart page before proceeding to the checkout.

  • Orders with an Invoice total of less than $100 will incur a freight charge of $9.95.
  • Orders with an Invoice total of between $100 - $200 will incur a freight charge of $12.95.
  • Orders with an Invoice total of more than $200 will be FREIGHT FREE.
  • Express delivery when requested will be charged at `actual cost`.
  • Overseas orders will be charged at `actual cost`.

Security Measures

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns Policy

Returns will be accepted on the following basis.

All returns will be approved or rejected at Australian Teaching Aids` discretion.

Where a sample of the product is available on ATA`s website, ATA is not automatically responsible for accepting returns where there is a customer error.

A request to return can be made to ATA within 14 days of receipt of the product. The request must be in writing and submitted to ATA via fax, mail or email stating the reasons for return.

Approved returns will receive at the discretion of ATA any one it determines of the following:

  • Replacement of the goods or the supply of equivalent goods
  • Repair of the goods
  • Payment of the cost of replacing the goods or acquiring equivalent goods
  • Payment of the cost of having the goods repaired
  • Providing a credit for the goods.

If it is agreed that goods are to be returned, a copy of the invoice must be included with the goods.

The cost of returning the goods will be the responsibility of the customer, unless ATA specifically accepts this cost.

It is the responsibility of the customer to ensure that goods returned are packaged suitably and arrive in perfect condition. Any goods damaged while being returned will not be accepted and will be returned to the customer.

Where ATA is in error, a full credit will be issued at no cost to the customer.

Product and Service Guarantees

If you have a problem with your purchase, then ATA wants to know about it so the situation can be rectified.  We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition. Any damaged goods must be returned to ATA before any replacement will be made.

We will honour the manufacturer`s warranty as stated on the product and assist you in making any warranty claims.

Privacy Information

The information in this website is published and maintained by Fineside Pty Ltd. Your privacy is respected by this Company. All personal information collected by Fineside Pty Ltd is protected by the Privacy Act 1988. Information on the Commonwealth Privacy Act 1988 can be found on the Federal Privacy Commissioner`s website.

Your data will be used to enable us to provide you with the products you have requested, to inform you of other products you may be interested in, to assist with research and development of our product lines, and to maintain and develop our business systems and infrastructure.

You may review and modify your contact information at any time, including your correspondence preferences by accessing your details at ATA`s website registration page. For general enquiries about Fineside Pty Ltd`s privacy policy, or for any other website-related information, please contact: Manager, Australian Teaching Aids (08) 9446 1771.

Copyright

This website and all its contents including artwork are protected under the Australian Copyright Act 1968. Access to this website is for personal use only and must not be used commercially unless specific written permission is given by ATA.

Other than for purposes outlined and conditions described in the Australian Copyright Act 1968 or any other relevant legislation, no material from this website may be reproduced, transmitted, stored, altered or distributed without the written permission of the copyright owner.

How we can be contacted?

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.